Below are some tips that we hope you will find useful (whether you buy from Memorials.com or some other dealer) when shopping for any of the products we sell. We will add to this list occasionally. Please contact us if you have suggestions for information to include in this section.
Qualities of a Good Headstone or Memorial Dealer:
We at Memorials.com are very interested in what consumers say is important in a headstone or memorial monument dealer. So, we recently conducted a survey of many of our customers to find out just why they decided to buy from us. That survey showed that, for our customers, the most important quality for a good headstone and monument dealer are the following: product quality, product knowledge, product pricing, customer compassion and customer service. We at Memorials.com strive every day to meet customer expectations for each of those qualities.
Buying from Independent Dealers:
Years ago, there were just two types of companies that sold memorial industry products like headstones, caskets and memorial monuments: cemeteries and funeral homes. But in recent years that has changed dramatically – especially with the rise of the Internet. Today, there are scores of companies operating in the memorial industry, but who do not conduct funerals or run cemeteries. Memorials.com is just one of these. Companies such as ours offer complimentary products to the services provided by funeral homes and cemeteries, and customers can often find much lower prices from companies like ours. Because it would be an unfair competitive advantage for funeral homes and cemeteries to refuse to allow their customers to use our products, the Federal Trade Commission enforces strict United States laws that help make sure customers always have access to the lowest prices and best service the market has to offer. If a funeral home or a cemetery attempts to discourage you from ordering a product from another company such as Memorials.com, a federal law has, very likely, been broken, and we encourage you to contact the Federal Trade Commission with a report.
Dealer Reputation:
Before you buy from any dealer, Memorials.com strongly advises you to investigate the company's reputation. As with any industry, some companies in ours are less reputable than others. We recommend you consult the Better Business Bureau, and any number of government agencies (state, local and federal) before doing business with any company with which you are not familiar. You will find that Memorials.com is a member of the BBB's Online Reliability Program, with links to that organization on every page of our site.
MEMORIALS.com: Your Premier Online Source for all your Funeral and Memorial needs. We live up to our name and reputation our staff is standing by to assist you, all products with Free Delivery.
