Below are a few things customers should consider about installing a headstone in the cemetery of their choice. (We will add tips to this list from time to time. Please let us know if you have any suggestions to include.)
Before your order for a headstone can be place, we need three crucial pieces of information from the cemetery: what size can the grave marker be, what color of granite is acceptable, and should the grave marker be bronze on granite or granite only. Other important questions to ask include the following: What are your options in choosing a companion headstone? Is a bronze vase that turns into a marker allowed on the headstone? Are there any installation fees for the headstone?
Some cemeteries require customers to complete a variety of forms before they will accept a headstone. We will make every effort to complete these forms on your behalf, but in some cases that is impossible. We will help you as much as possible in making sure the correct forms are filled out correctly.
Some cemeteries require that you submit a drawing of your headstone. We can supply that, if needed.
We recommend that you contract an experienced monument installer to install your headstone. Cemeteries will typically offer this service for a fee, but, if yours does not, you can usually find an independent installer for hire in the area. We do not currently have a list of monument installers, but this on-line directory may help: http://www.Superpages.com/.
Catholic cemeteries are all maintained by the Catholic Diocese, which has very strict rules (such as the requirement that headstones have a Christian symbol of some sort). We are familiar with these rules and will work with you, as much as possible, to make sure the cemetery accepts your headstone.
We cannot deliver headstones to rural cemeteries, and others that do not have business offices in which someone can sign for the delivery. We can deliver the headstone to another local business or to a freight company location. In this case, you would be responsible for delivering the headstone to the cemetery and for making sure the headstone meets the cemetery's requirements. If you plan to use this delivery option, we will ask you to sign and return a special form to our office. Shipping regulations prohibit us from sending headstones to residential addresses.
Cemeteries, regardless of what some proprietors may tell you, are required to accept headstones purchased from other companies (such as Memorials.com) so long as those headstones conform to the their established policies. If you experience a problem along these lines, you should consider filing a complaint with the Federal Trade Commission.
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