"After ordering the Cremation Urn for my father's ashes, the funeral home was most uncooperative. I called Memorials.com distressed, and they where most helpful in helping me to deal with the funeral home. They also kindly offered to refund the money for the urn if we were unable to resolve the situation with the funeral home. My mother loves the urn; it is just what she wanted for hers and my father's ashes. I am grateful for people like the Customer Support who understand how vulnerable one feels in this whole process. Thank you so much. "