"After a thorough search on line, I thought I had found the company I wanted to purchase from, but I did not get the customer service I needed (no returned calls as promised!), and they even sent materials to me that were beyond what I was looking for. I was able to easily order what I wanted from Memorials.com web site, complete with the graphics I had asked for with the other company. After submitting the design, I received a phone call saying the draft was emailed to me. I wanted some changes, and they were done in a few days. Customer service was immediate, helpful, and very kind. The web site was very easy to use with convenient choice selections. I am pleased that I "took the risk" and bought on line from Memorials.com with no prior knowledge of the company. I saved hundreds from not buying from the cemetery and was able to do it all from home. And, I have a beautiful headstone for my loved one. "D. Bogan
"The product was lovely but this comment is really about your customer service. I had a lot of questions about this vault; measurements, durability, should it be glued or just use the clips supplied, etc. etc. Your customer service people contacted the warehouse, the manufacturer and everybody in between to get the information for me, usually I had my answer on the same day. I wish I had written down the names of the people who helped me so I could thank them personally, especially the lady. My emotions and nerves were pretty raw and she did a great job, genuinely kind and helpful.
I'd give customer service a 20 in this survey if I could (10 being the highest)." Patricia Norwood
