"I had tried to order this urn through the funeral service provider but was told it was unavailable. Fortunately, they did tell me that I could order my urn online and that it was simple to transfer the cremains from the standard box to an urn. I was very happy to find the same urn on memorials.com and for almost half price. After placing my order online, I was notified both by email and phone that the urn I wanted wouldn't be available for a few weeks. I was given the choice of making another selection or waiting. Since there was no hurry, I chose to wait. The urn arrived within the expected time frame and exceeded my expectations for quality and beauty. I wouldn't hesitate to recommend memorials.com to meet your needs." B. Patrick