"I think you should be proud of the product and all aspects of your on-line business. You are user-friendly, informative, and offer a quality product & service at a reasonable rate of exchange, and I appreciate the comfort that I have received from the urns I purchased. I just returned from my wifeís memorial service, and family and friends complimented the urn. Your products allow for those of us who remain on this earth to "feel" closer to our departed loved ones Thank you very much." Gregg M.